Motorola, thanks for the motivation
So, Motorola is going to be my first post which is kind of fitting as this Domain was originally dedicated to bashing SprintPCS.
In any case, their customer service is absolutely awful. I ordered a new Morotola Razr2 V9 from a highly reviewed ebay store and was very pleased with the phone for the first month or so.
Then, one morning I unplugged my phone and noticed there was something attached to the charger tip. Believe it or not, it was the internal charging unit! So, I figured I would try stopping by an AT&T store but they said I should contact the manufacturer (as I didn’t have the phone warranty). I could definitely, appreciate their position; after all, they aren’t the morons who decided to switch from the universal MiniUSB to the annoying MicroUSB.
In any case, I contacted Motorola online and went back and forth with them on the issue. I even sent them photos of the problem and they told me to send it in. So, I shipped the phone (at my expense) and waited about a week. With much excitement I received the phone back; however, much to my surprise the phone was still broken and, while acknowledging that the phone was still well within warranty, the greedy pigs at Motorola wanted me to pay $75 to fix their mistake!!! Get this, they go on to say that the warranty doesn’t cover physical problems. How absurd! If there is a physical problem due to a manufacturing issue, it should be covered.
Here’s a photo of the problem:
Notice the Motorola logo on the charger – lest one think I was using a generic charger.
Also, in case you’re thinking I’m a crazy Nokia fan picking on Motorola, I’ll soon post the story of my problems with Nokia and my N800 Internet Tablet.